Elements and Performance Criteria
- Provide and apply information to suit workplace and audience requirements
- Respond to information requests
- Process information requests promptly and courteously
- Apply effective listening and verbal communication skills to obtain information
- Clarify the nature of requests
- Provide appropriate information in response to requests
- Provide information in a form appropriate to the enquirer
- Refer requests to appropriate personnel where they fall outside area of responsibility
- Use and maintain workplace information